- Which methods of payment do you accept?
Payment Methods
*Cheque ( Preferred Method ) Please make all cheques payable to: JustCatering.Com Ltd
*Bank Transfer ( Preferred Method )
*PayPal ( 3.4% surcharge )
*Credit Card ( 3.4% surcharge )
Payments by credit card or PayPal will incur a surcharge of 3.4% of the total invoice value including VAT.
This is out side our control and is imposed on us by the credit card possessing companies.
We strongly recommend payment by Cheque or Bankers draft or Electronic Bank Transfer all of which are either free or only incur a small fixed fee ( the amount will depend on you bank).
Currently we accept payments by PayPal .
PayPal is an easy to use online payment processor that is compatible with all major credit or debit cards.
- Why do I have to register online for an account with you?
This is so that you can buy online at any time, 24 hours a day. When you register, your contact and delivery details are stored securely online in your account. This means that you do not have to resubmit your details every time you place an order. When you make a purchase, all you have to do is log in and your details are prefilled during the checkout process.
You can also check the delivery status of your current orders, view your previous orders and update or amend your contact details online in your own personal account area.
You are still free to contact us by phone or fax if you prefer.
- Can I check the delivery status of my order online?
Yes, all you have to do is log in with your user name and password and you will be able to check whether your order is still being processed or has been dispatched.
You will also receive an automated email, telling you when your order is being processed or has been dispatched.
- Can I view my previous orders online?
Yes, all you have to do is log in with your user name and password and you will be taken to your account area, where your previous orders will be displayed.
- Who do I contact if I have a problem with my order?
Contact our Customer Services Department by email at service@justcatering.com or you can phone on +44 (0) 845 0034271 or +44 (0) 700 63422365.
We will do our utmost to help as quick as possible.
- How do I get a copy of your Catalogue?
Our website is our catalogue.
It has all our latest offers and details of all our products.
Plus you can place your order there and then online.
- How long will it take to receive my order?
Orders are normally processed the same day. All orders must have payment cleared be for they will be approved for delivery.
If payment is made by cheque, delivery will only be approved once the cheque has been received and cleared. The order will be processed on recite of payment, but delivery will only be approved once the payment has been cleared. A cheque will normally take 4 working days to be cleared.
Online payment using a credit card, cash or bankers draft will be approved for delivery on recite of payment clearance, normally the same day.
Orders must be received before 4pm for processing the same day.
Orders received after 4pm will be processed the next day.
Orders received after 4pm on Saturdays will be processed the following Monday.
For remote areas, off-shore and Northern Ireland and all Export orders please contact our Sales Department - email sales@justcatering.com or you can phone on +44 (0) 845 0034271. We will do our utmost to help as quick as possible. Due to weight restrictions additional charges may apply.
Don't forget ? for orders over ?500 delivery service is FREE .
Orders under ?500 will incur a delivery charge.
Large, heavy and fragile items require a little extra time and we will confirm likely delivery period with the order confirmation. For delivery outside the UK Mainland there is an additional delivery charge, which we can quote on your email acknowledgement. Also in the unlikely event that a product needs to be collected for return outside the UK, a handling charge may apply.
- Who delivers my order?
All orders will be delivered by a courier company or directly by the manufacturer.
You will be given details with your order acknowledgement.
- How do I go about searching for a product?
You can go to Search and type in the product you are looking for, a product code if known, or by brand name.
You can also browse through the categories listed on the home page.
- Is it safe to send my credit card details?
Yes, when you register you create a create a user name and password that only you know and have access to. Secondly our site is encrypted, which is the process of converting data into "unreadable code".
We also use firewalls to block unauthorised traffic to the servers. This means other users cannot look at your order whilst you are on our secure screens.
- Do you offer lease finance
The answer is yes but not directly. We work with a number of company's to offer you the best deal possible.
Obtain a quotation from us for the equipment you require then simply select a finance company from the list below and contact them for a finance quotation.
Armarda Investments Ltd
3 Berkeley Squaer
Bristol
Avon
BS8 1HL
01225 335332
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Leeds Leasing PLC
Schofield House
Gateway drive
Yeadon
Leeds
LS19 7XY
0113 3919100
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APT Finance
22 Reading Road
Henley on Thames
RG9 1AG
Ph: 01491 848848
Fx: 01491 413971
-----------------------------------------------------------
kennet equipment leasing limited
kennet house
temple court
temple way
coleshill b46 1hh
t: 01675 469200 f: 01675 469210
www.kennet-leasing.co.uk
----------------------------------------------------------
Tower Leasing Limited
Sterling House
3 - 5 Farm Yard
Windsor
Berkshire SL4 1QL
Tel: 0845 226 9300
Fax: 0845 226 3626
www.towerleasing.co.uk
- Immunisation against infectious disease - 'The Green Book'
To View the Immunisation against infectious disease - 'The Green Book' "Click Here"
- Are there any guidelines for storage of vaccines?
Vaccine life varies so follow the NPA, The Royal Pharmaceutical Society
of Great Britain or manufacturers guidelines.
The
NPA represents over 90% of community pharmacies and recommends that
fridges for the storage of vaccines must meet the following criteria:
- Should only be used for the storage of pharmaceutical
products and medicines, which require refrigeration.
- Maintain the stored pharmaceuticals within the temperature
range +2°C and +8°C
- Have a means of indicating the temperature of the products
stored in the refrigerator
- Have the means of recording the maximum and minimum
temperature in the refrigerator
- Are there any guidelines for the spacing of vaccines in pharmacy cabinets?
An air gap must be maintained between containers to allow cool air
circulation; also warm products should be allowed to cool before being
placed into the cabinet. The NPA and vaccine manufacturer’s guidelines
should be followed where available.
- How often should I monitor the temperature in my pharmacy cabinet?
The National Pharmaceutical Association (NPA) recommends the operating temperature range of pharmacy cabinets should be monitored at regular intervals. Good practice would be to check and record the maximum/minimum temperature in the cabinet on a daily basis and re-set the temperature recordings.
- Why should a customer incur the extra expense of buying a professional pharmacy, ward or laboratory fridge when domestic refrigeration is cheaper?
Domestic refrigeration operates wider temperature parameters, typically
between -2 to +12°C. Lec Medical pharmacy refrigerators operate
strictly between +2 to +8°C, adhering to the guidelines set by The
Royal Pharmaceutical Society of Great Britain (RPSGB) for the storage
of medicines at low temperatures. The electronic controller displays
the current sample temperature as well as allowing the maximum/minimum
temperature to be read since the last re-set. All models are lockable
and have an audible and visual alarm facility. Most products can be
connected through supplied jack connectors to a remote powered alarm
system. As vaccines are very expensive, if they were ever destroyed due
to refrigeration failure some insurance companies may not pay
compensation for vaccines kept in domestic refrigeration units.
Ward
refrigerators maintain between +1 to +5°C, and provide an external
visual display of the current air temperature. Locks are fitted as
standard; they have forced air cooling and are fully compliant with the
latest food hygiene regulations.
Lec Medical laboratory products
are spark free to reduce the risk of internal explosions whereas
domestic refrigeration is not. These products are also fitted with
locks as standard to prevent unauthorized access.
- Why is ambient (surrounding air) temperature important?
Because you cannot destroy heat, only move it, we are taking unwanted heat from inside the cabinet and moving it to the condenser on the outside of the cabinet. Therefore the air surrounding the cabinet affects the efficiency and the performances.
- How long should a cabinet be allowed to stand after transportation?
This depends on how the cabinet is transported. Wherever possible the cabinet needs to be kept upright. When they are transported in an upright position it is advisable to let them stand for approximately 2 hours to settle.
If this is not possible and the cabinet is laid down, then it needs to stand for at least 8 hours (preferably overnight) in order for the compressor oil to settle back past the reed valves. Failure to allow this time can lead to the reed valves being damaged causing the compressor to fail.
- Lec BloodBanks
The
Lec Medical range
of bloodbank refrigerators are designed for use in small, medium and
large blood centres, hospitals, nursing homes, laboratories and
operating theatres.
Our bloodbank refrigerators offer safe, reliable, cooled blood
storage by using an electronic temperature controller with digital
display for temperature monitoring as well as an alarm system that
activates upon higher or
lower temperatures.
The bloodbank doors are highly durable as they are made using
anodised aluminium in conjunction with high strength glass. For hygiene
reasons the doors have chromate alloy handles encased in plastic that
also means they
are easy to clean. Electric heaters have been built-in to prevent
condensation formation and the doors are fully lockable to ensure that
the blood is secure.
Drawers
The bloodbank refrigerators have stainless steel drawers that
have
been designed to allow for sufficient air circulation within the
cabinet. Stainless steel sliding glides and plastic wheels ensure that
the drawers are easy to manoeuvre. The content of the drawers is easy
to see as the fronts are made from clear plexiglass, helping to
maintain temperature stability even when the door is opened. In
addition, the drawers are fitted with label holders to specify drawer
content and assist with stock management.
Cooling System
The cooling system is completely sealed within the lower part
of the
compact models and in the upper part of the larger models. The
effective design of the cooling system means that efficient cooling is
achieved through a fan-blown cooling evaporator coil, whilst compressor
noise is minimised.
Internal Lighting
A fluorescent light is fitted inside the bloodbank
refrigerators with a switch on the front panel.
- Lec Pharmacy
Pharmacy
Pharmaceutical
stock must be stored correctly, especially in relation to those
medicines which require storage at low temperatures. The Royal
Pharmaceutical Society of Great Britain (RPSGB) requires the following
guidance to be complied with relating to storage of medicines at low
temperatures:
Storage
Refrigerators used for pharmaceutical stock must be capable of
storing products between +2°C and +8°C.
They
must be equipped with a maximum and minimum thermometer which is
checked each day the pharmacy is open and the maximum and minimum
temperatures are recorded.
In addition to this, the National Pharmaceutical Association
(NPA) recommends the following:
Do not open the door for prolonged periods. Always ensure the
door is closed firmly after use.
Do not overstock the fridge. Clean the refrigerator regularly.
Temperature Control
The Lec Medical pharmacy refrigerators maintain an internal
temperature between +2°C and +8°C and the external digital temperature
controller continuously monitors the minimum and maximum temperatures.
An audio-visual alarm will also activate if the temperature
deviates outside of the set parameters for more than 15 minutes.
Forced-air Cooling
All of Lec Medical’s range of pharmacy fridges has forced air
cooling to ensure temperature stability and rapid temperature recovery
after door openings.
Security
All of the pharmacy refrigerators are fully lockable and are
provided with two keys preventing any unauthorised access. Some of the
larger models now include an open door sensor which alerts users that
it has been left open.
- Lec ward refrigerators
Ward
Our
ward refrigerators are designed specifically for ward use and offer the
safe and reliable storage of fresh food and beverages. With hygiene of
extreme importance, all of our ward refrigerators conform to the
requirements of Food Hygiene Regulations by maintaining an internal
temperature of between +1°C and +5°C.
Efficiency
Forced air cooling on all models provides optimum temperature
stability and rapid temperature recovery after door openings. Fully
automatic defrosting takes away the need for manual involvement.
Control
An easy to use external control panel and digital temperature
display ensures continuous monitoring without having to open the door.
Security
All of the ward refrigerators are fully lockable and two keys
are provided, preventing unauthorised access at all times.
Environment Low energy consumption and being CFC free makes all Lec
ward refrigerators kinder to the environment.
Environment
Low energy consumption and being CFC free
makes all Lec ward refrigerators kinder to the
environment.
- Lec laboratory refrigerators, freezers and fridge freezers
Laboratory
Our
range of laboratory refrigerators, freezers and fridge freezers offer
the safe and reliable storage of volatile liquids, reagents, chemicals,
poisons and samples. With safety paramount when using volatile or
flammable substances, the Lec Medical range has spark-free interiors to
reduce the risk of internal explosions.
Safety
Safety inside a laboratory is fundamental so when choosing a
laboratory fridge or freezer spark-free is the safest option. By
removing the fan and internal light this eliminates the risk of
explosion within the interior.
Choice
A wide range of sizes in fridges, freezers and fridge freezers
provides a great deal of choice. Fridges maintain an internal
temperature between +2°C and +8°C whilst freezers will maintain a
maximum internal temperature of -18°C (fridge
freezers) or -25°C
(freezers).
Control
An easy to use external control panel and digital temperature
display ensures continuous monitoring without having to open the door.
Security
All of the laboratory refrigeration products are fully
lockable and
come provided with two keys preventing unauthorised access at all times.
Environment
Low energy consumption and being CFC free makes all our
laboratory appliances kinder to the environment.
- Lec ultra low temperature freezers
Low Temperature
Medicine
and biomedical research relies on the safe, cold storage of specimens,
particularly in the fields of pathology for cell preservation,
biological samples and blood derivatives. Our range of low temperature
freezers have been developed to meet these needs. In particular, our
-85°C ultra low temperature freezers are designed for the safe
preservation and storage of biological specimens.
Frame
The frames are fully metallic in heavy gauge phosphate-coated
steel. The frame is mounted on castors to enable easy moving.
Doors
The doors are made with heavy gauge phosphate-coated steel
fitted
with silicone rubber gaskets. The compact models have self balancing
hinges and all models have spring locks to ensure that the contents are
kept secure.
Inner Doors
Our upright freezers are fitted with insulated anti-shock
polystyrene inner doors to reduce cold air loss during openings.
Internal Chamber
the internal chamber is made using 18/8 AISI 304 stainless
steel
with rounded corners. The unique evaporator ensures maximum temperature
uniformity inside the freezer.
Thermal Insulation
Efficient insulation is achieved by using multiple layers of
CFC free polyurethane foam.
User Controls
EfThe user-friendly microprocessor control panel gives the
user
extensive control over temperature adjustment and also includes an
audio visual alarm control system. The alarm system continually
monitors cabinet temperature
and immediately detects any rise or fall. Power failure and a special
alarm for condenser obstruction are also included.
- Lec mortuary chillers
Mortuary
Lec
Medical’s range of mortuary chillers are designed for short-term
storage with a working temperature of 0°C. While the mortuary freezers
for long-term storage have a working temperature of -20°C.
Doors
The doors are built with galvanised steel and with a lock for
security. They have anticondensation heaters and use scentless rubber
gaskets.
Cooling System
The cooling system is completely sealed and located in the
upper
part of the cabinet. It features a quiet compressor, air-cooled
condenser (water cooled condenser available on request), copper tube
evaporator with aluminium fins and electric fans that ensure maximum
temperature uniformity inside the chamber.
Control System
On the basis of set data, the control system will regulate any
requested temperature adjustment. The system will control the high /
low alarm system when the temperature deviates +3°C or -3°C against the
set value.
Internal Lighting
Waterproof fluorescent ceiling lamps are fitted with a light
switch on the control panel.
- Lec Mortuary Freezers
Mortuary Freezers
The
mortuary freezers are designed for long-term use and offer a flexible,
hygienic and effective solution for body storage. There are two options
available; two body or four body but other configurations are available
on request.
Freezer Features
External corrosion resistant galvanised steel.
Microprocessor command and control system with digital display
for accurate temperature control and recording.
Temperature check inside chamber.
High / low temperature alarm system.
Polyurethane foamed insulation for temperature efficiency.
Internal floor constructed from 304 stainless steel which has
been
hardened and reinforced for safe storage and hygienic cleaning.
Galvanised steel sheet doors fitted with lock and key.
Quiet hermetic compressor.
Waterproof fluorescent internal ceiling lamps for easy
cleaning.
Sliding rails for easy, quiet movement.
Telescopic, stainless steel body stretchers.
Waterproof fluorescent ceiling lamps are fitted with a light
switch on the control panel.
* Please note that the MF200 can come already assembled and
tested; the MF400 is assembled on-site by trained service engineers.
All mortuary products are made to order and delivery will usually take
between 6 to 8 weeks.
