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Help and FAQ

  1. How to use PayPal without a PayPal Account
  2. Which methods of payment do you accept?
  3. Why do I have to register online for an account with you?
  4. Can I check the delivery status of my order online?
  5. Can I view my previous orders online?
  6. Who do I contact if I have a problem with my order?
  7. How do I get a copy of your Catalogue?
  8. How long will it take to receive my order?
  9. Who delivers my order?
  10. How do I go about searching for a product?
  11. Is it safe to send my credit card details?
  12. Do you offer lease finance
  13. Immunisation against infectious disease - 'The Green Book'
  14. Are there any guidelines for storage of vaccines?
  15. Are there any guidelines for the spacing of vaccines in pharmacy cabinets?
  16. How often should I monitor the temperature in my pharmacy cabinet?
  17. Why should a customer incur the extra expense of buying a professional pharmacy, ward or laboratory fridge when domestic refrigeration is cheaper?
  18. Why is ambient (surrounding air) temperature important?
  19. How long should a cabinet be allowed to stand after transportation?
  20. Lec BloodBanks
  21. Lec Pharmacy
  22. Lec ward refrigerators
  23. Lec laboratory refrigerators, freezers and fridge freezers
  24. Lec ultra low temperature freezers

  1. How to use PayPal without a PayPal Account

    How to use PayPal without a PayPal Account

     Paypal is our card payment system.You do not have to open a PayPal account to use the service.

    Paypal is a very safe and reliable method to pay for goods and services on-line because it allows to hide your personal credit card information from the vendors you purchase from.  We will never see your credit card number. We will never store your credit card number.  PayPal uses its own secure servers to make the payment process and simply notifies us when it has completed and deposits the money in or account.

    You do not have to open a PayPal account to use the service. The following instructions will show you have to pay with a credit card or debit card using PayPal without using a PayPal account.

     

    Step 1 - Proceed to checkout and select option to pay with PayPal.  Once redirected to the PayPal website select the option "continue checkout",ignore the "Log In to PAYPAL" box.
     
    Step 2 - Complete the form with your payment information and click "Review Payment".
     

    Step 3 - If PayPal thinks you may already have an account it will give the option to Log In.  Simply ignore this and click "Continue".

    NOTE: If you do not have a PayPal account this will not be displayed.

     

    Step 4 - Review the information such as shipping address.  Once you are ready click "Pay Now". Then simply click the retun to Store button to return to our website to compleat your order.

    It's as simple as that!  PayPal will contact us once the payment has cleared.  This typically takes just a few seconds.


  2. Which methods of payment do you accept?

    Payment Methods
    *Cheque ( Preferred Method ) Please make all cheques payable to: JustCatering.Com Ltd
    *Bank Transfer ( Preferred Method )
    *PayPal ( 3.4% surcharge )
    *Credit Card ( 3.4% surcharge )

    Payments by credit card or PayPal will incur a surcharge of 3.4% of the total invoice value including VAT.
    This is out side our control and is imposed on us by the credit card possessing companies.
    We strongly recommend payment by Cheque or Bankers draft or Electronic Bank Transfer all of which are either free or only incur a small fixed fee ( the amount will depend on you bank).



    Currently we accept payments by PayPal .
    PayPal is an easy to use online payment processor that is compatible with all major credit or debit cards.

  3. Why do I have to register online for an account with you?
    This is so that you can buy online at any time, 24 hours a day. When you register, your contact and delivery details are stored securely online in your account. This means that you do not have to resubmit your details every time you place an order. When you make a purchase, all you have to do is log in and your details are prefilled during the checkout process.
    You can also check the delivery status of your current orders, view your previous orders and update or amend your contact details online in your own personal account area.

    You are still free to contact us by phone or fax if you prefer.

  4. Can I check the delivery status of my order online?
    Yes, all you have to do is log in with your user name and password and you will be able to check whether your order is still being processed or has been dispatched.
    You will also receive an automated email, telling you when your order is being processed or has been dispatched.

  5. Can I view my previous orders online?
    Yes, all you have to do is log in with your user name and password and you will be taken to your account area, where your previous orders will be displayed.

  6. Who do I contact if I have a problem with my order?
    Contact our Customer Services Department by email at service@justcatering.com or you can phone on +44 (0) 845 0034271 or +44 (0) 700 63422365.
    We will do our utmost to help as quick as possible.

  7. How do I get a copy of your Catalogue?
    Our website is our catalogue.
    It has all our latest offers and details of all our products.
    Plus you can place your order there and then online.

  8. How long will it take to receive my order?
    Orders are normally processed the same day. All orders must have payment cleared be for they will be approved for delivery. If payment is made by cheque, delivery will only be approved once the cheque has been received and cleared. The order will be processed on recite of payment, but delivery will only be approved once the payment has been cleared. A cheque will normally take 4 working days to be cleared. Online payment using a credit card, cash or bankers draft will be approved for delivery on recite of payment clearance, normally the same day.
    Orders must be received before 4pm for processing the same day.
    Orders received after 4pm will be processed the next day.
    Orders received after 4pm on Saturdays will be processed the following Monday.
    For remote areas, off-shore and Northern Ireland and all Export orders please contact our Sales Department - email sales@justcatering.com or you can phone on +44 (0) 845 0034271. We will do our utmost to help as quick as possible.

    Due to weight restrictions additional charges may apply.
    Don't forget ? for orders over ?500 delivery service is FREE .
    Orders under ?500 will incur a delivery charge.

    Large, heavy and fragile items require a little extra time and we will confirm likely delivery period with the order confirmation. For delivery outside the UK Mainland there is an additional delivery charge, which we can quote on your email acknowledgement. Also in the unlikely event that a product needs to be collected for return outside the UK, a handling charge may apply.

  9. Who delivers my order?
    All orders will be delivered by a courier company or directly by the manufacturer.
    You will be given details with your order acknowledgement.

  10. How do I go about searching for a product?
    You can go to Search and type in the product you are looking for, a product code if known, or by brand name.
    You can also browse through the categories listed on the home page.

  11. Is it safe to send my credit card details?
    Yes, when you register you create a create a user name and password that only you know and have access to. Secondly our site is encrypted, which is the process of converting data into "unreadable code". We also use firewalls to block unauthorised traffic to the servers. This means other users cannot look at your order whilst you are on our secure screens.

  12. Do you offer lease finance
    The answer is yes but not directly. We work with a number of company's to offer you the best deal possible.

    Obtain a quotation from us for the equipment you require then simply select a finance company from the list below and contact them for a finance quotation.

    Armarda Investments Ltd
    3 Berkeley Squaer
    Bristol
    Avon
    BS8 1HL
    01225 335332

    ----------------------------------------------------------
    APT Finance
    22 Reading Road
    Henley on Thames
    RG9 1AG
    Ph: 01491 848848
    Fx: 01491 413971

    ----------------------------------------------------------
    Kennet Equipment Leasing limited
    kennet house
    temple court
    temple way
    coleshill b46 1hh
    t: 01675 469200 f: 01675 469210
    www.kennet-leasing.co.uk

    ----------------------------------------------------------
    Leeds Leasing PLC
    Schofield House
    Gateway drive
    Yeadon
    Leeds
    LS19 7XY
    0113 3919100
    -----------------------------------------------------------

    Tower Leasing Limited
    Sterling House
    3 - 5 Farm Yard
    Windsor
    Berkshire SL4 1QL
    Tel: 0845 226 9300
    Fax: 0845 226 3626
    www.towerleasing.co.uk


  13. Immunisation against infectious disease - 'The Green Book'

    To View the Immunisation against infectious disease - 'The Green Book' "Click Here"

  14. Are there any guidelines for storage of vaccines?

    To View theStorage, distribution and disposal of vaccines' "Click Here" Vaccine life varies so follow the NPA, The Royal Pharmaceutical Society of Great Britain or manufacturers guidelines.
    The NPA represents over 90% of community pharmacies and recommends that fridges for the storage of vaccines must meet the following criteria:

    • Should only be used for the storage of pharmaceutical products and medicines, which require refrigeration.
    • Maintain the stored pharmaceuticals within the temperature range +2C and +8C
    • Have a means of indicating the temperature of the products stored in the refrigerator
    • Have the means of recording the maximum and minimum temperature in the refrigerator

  15. Are there any guidelines for the spacing of vaccines in pharmacy cabinets?
    An air gap must be maintained between containers to allow cool air circulation; also warm products should be allowed to cool before being placed into the cabinet. The NPA and vaccine manufacturers guidelines should be followed where available.

  16. How often should I monitor the temperature in my pharmacy cabinet?
    The National Pharmaceutical Association (NPA) recommends the operating temperature range of pharmacy cabinets should be monitored at regular intervals. Good practice would be to check and record the maximum/minimum temperature in the cabinet on a daily basis and re-set the temperature recordings.

  17. Why should a customer incur the extra expense of buying a professional pharmacy, ward or laboratory fridge when domestic refrigeration is cheaper?
    Domestic refrigeration operates wider temperature parameters, typically between -2 to +12C. Lec Medical pharmacy refrigerators operate strictly between +2 to +8C, adhering to the guidelines set by The Royal Pharmaceutical Society of Great Britain (RPSGB) for the storage of medicines at low temperatures. The electronic controller displays the current sample temperature as well as allowing the maximum/minimum temperature to be read since the last re-set. All models are lockable and have an audible and visual alarm facility. Most products can be connected through supplied jack connectors to a remote powered alarm system. As vaccines are very expensive, if they were ever destroyed due to refrigeration failure some insurance companies may not pay compensation for vaccines kept in domestic refrigeration units.

    Ward refrigerators maintain between +1 to +5C, and provide an external visual display of the current air temperature. Locks are fitted as standard; they have forced air cooling and are fully compliant with the latest food hygiene regulations.

    Lec Medical laboratory products are spark free to reduce the risk of internal explosions whereas domestic refrigeration is not. These products are also fitted with locks as standard to prevent unauthorized access.

  18. Why is ambient (surrounding air) temperature important?
    Because you cannot destroy heat, only move it, we are taking unwanted heat from inside the cabinet and moving it to the condenser on the outside of the cabinet. Therefore the air surrounding the cabinet affects the efficiency and the performances.

  19. How long should a cabinet be allowed to stand after transportation?
    This depends on how the cabinet is transported. Wherever possible the cabinet needs to be kept upright. When they are transported in an upright position it is advisable to let them stand for approximately 2 hours to settle.

    If this is not possible and the cabinet is laid down, then it needs to stand for at least 8 hours (preferably overnight) in order for the compressor oil to settle back past the reed valves. Failure to allow this time can lead to the reed valves being damaged causing the compressor to fail.

  20. Lec BloodBanks

    The Lec Medical range of bloodbank refrigerators are designed for use in small, medium and large blood centres, hospitals, nursing homes, laboratories and operating theatres.

    Our bloodbank refrigerators offer safe, reliable, cooled blood storage by using an electronic temperature controller with digital display for temperature monitoring as well as an alarm system that activates upon higher or lower temperatures.

    The bloodbank doors are highly durable as they are made using anodised aluminium in conjunction with high strength glass. For hygiene reasons the doors have chromate alloy handles encased in plastic that also means they are easy to clean. Electric heaters have been built-in to prevent condensation formation and the doors are fully lockable to ensure that the blood is secure.

    Drawers

    The bloodbank refrigerators have stainless steel drawers that have been designed to allow for sufficient air circulation within the cabinet. Stainless steel sliding glides and plastic wheels ensure that the drawers are easy to manoeuvre. The content of the drawers is easy to see as the fronts are made from clear plexiglass, helping to maintain temperature stability even when the door is opened. In addition, the drawers are fitted with label holders to specify drawer content and assist with stock management.

    Cooling System

    The cooling system is completely sealed within the lower part of the compact models and in the upper part of the larger models. The effective design of the cooling system means that efficient cooling is achieved through a fan-blown cooling evaporator coil, whilst compressor noise is minimised.

    Internal Lighting

    A fluorescent light is fitted inside the bloodbank refrigerators with a switch on the front panel.

  21. Lec Pharmacy

    Pharmacy


    Pharmaceutical stock must be stored correctly, especially in relation to those medicines which require storage at low temperatures. The Royal Pharmaceutical Society of Great Britain (RPSGB) requires the following guidance to be complied with relating to storage of medicines at low temperatures:

    Storage

    Refrigerators used for pharmaceutical stock must be capable of storing products between +2C and +8C.

    They must be equipped with a maximum and minimum thermometer which is checked each day the pharmacy is open and the maximum and minimum temperatures are recorded.

    In addition to this, the National Pharmaceutical Association (NPA) recommends the following:

    Do not open the door for prolonged periods. Always ensure the door is closed firmly after use.

    Do not overstock the fridge. Clean the refrigerator regularly.

    Temperature Control

    The Lec Medical pharmacy refrigerators maintain an internal temperature between +2C and +8C and the external digital temperature controller continuously monitors the minimum and maximum temperatures.

    An audio-visual alarm will also activate if the temperature deviates outside of the set parameters for more than 15 minutes.

    Forced-air Cooling

    All of Lec Medicals range of pharmacy fridges has forced air cooling to ensure temperature stability and rapid temperature recovery after door openings.

    Security

    All of the pharmacy refrigerators are fully lockable and are provided with two keys preventing any unauthorised access. Some of the larger models now include an open door sensor which alerts users that it has been left open.

  22. Lec ward refrigerators

    Ward


    Our ward refrigerators are designed specifically for ward use and offer the safe and reliable storage of fresh food and beverages. With hygiene of extreme importance, all of our ward refrigerators conform to the requirements of Food Hygiene Regulations by maintaining an internal temperature of between +1C and +5C.

    Efficiency

    Forced air cooling on all models provides optimum temperature stability and rapid temperature recovery after door openings. Fully automatic defrosting takes away the need for manual involvement.

    Control

    An easy to use external control panel and digital temperature display ensures continuous monitoring without having to open the door.

    Security

    All of the ward refrigerators are fully lockable and two keys are provided, preventing unauthorised access at all times. Environment Low energy consumption and being CFC free makes all Lec ward refrigerators kinder to the environment.

    Environment

    Low energy consumption and being CFC free
    makes all Lec ward refrigerators kinder to the
    environment.

  23. Lec laboratory refrigerators, freezers and fridge freezers

    Laboratory


    Our range of laboratory refrigerators, freezers and fridge freezers offer the safe and reliable storage of volatile liquids, reagents, chemicals, poisons and samples. With safety paramount when using volatile or flammable substances, the Lec Medical range has spark-free interiors to reduce the risk of internal explosions.

    Safety

    Safety inside a laboratory is fundamental so when choosing a laboratory fridge or freezer spark-free is the safest option. By removing the fan and internal light this eliminates the risk of explosion within the interior.

    Choice

    A wide range of sizes in fridges, freezers and fridge freezers provides a great deal of choice. Fridges maintain an internal temperature between +2C and +8C whilst freezers will maintain a maximum internal temperature of -18C (fridge freezers) or -25C (freezers).

    Control

    An easy to use external control panel and digital temperature display ensures continuous monitoring without having to open the door.

    Security

    All of the laboratory refrigeration products are fully lockable and come provided with two keys preventing unauthorised access at all times.

    Environment

    Low energy consumption and being CFC free makes all our laboratory appliances kinder to the environment.

  24. Lec ultra low temperature freezers

    Low Temperature


    Medicine and biomedical research relies on the safe, cold storage of specimens, particularly in the fields of pathology for cell preservation, biological samples and blood derivatives. Our range of low temperature freezers have been developed to meet these needs. In particular, our -85C ultra low temperature freezers are designed for the safe preservation and storage of biological specimens.

    Frame

    The frames are fully metallic in heavy gauge phosphate-coated steel. The frame is mounted on castors to enable easy moving.

    Doors

    The doors are made with heavy gauge phosphate-coated steel fitted with silicone rubber gaskets. The compact models have self balancing hinges and all models have spring locks to ensure that the contents are kept secure.

    Inner Doors

    Our upright freezers are fitted with insulated anti-shock polystyrene inner doors to reduce cold air loss during openings.

    Internal Chamber

    the internal chamber is made using 18/8 AISI 304 stainless steel with rounded corners. The unique evaporator ensures maximum temperature uniformity inside the freezer.

    Thermal Insulation

    Efficient insulation is achieved by using multiple layers of CFC free polyurethane foam.

    User Controls

    EfThe user-friendly microprocessor control panel gives the user extensive control over temperature adjustment and also includes an audio visual alarm control system. The alarm system continually monitors cabinet temperature and immediately detects any rise or fall. Power failure and a special alarm for condenser obstruction are also included.

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