Shipping
Delivery for mainland UK orders usually within 10 working days.
Standard Delivery £9.95 for orders under £150.00 (excl. VAT).
Free delivery for orders over £150.00 (excl. VAT).
For Next Day Delivery option please contact us at
sales@medicalrefrigeration.co.uk
For remote areas, off-shore and Northern Ireland please allow an extra 3-4 days for delivery. Due to weight restrictions additional charges may apply. See our full terms and conditions of sale.
Delivery times and costs can be checked and confirmed by emailing
sales@medicalrefrigeration.co.uk
Delivery is usually made by courier. If you have any queries concerning delivery of your order, please contact our Customer Service Department by email at
sales@medicalrefrigeration.co.uk
Orders placed on a weekend will not be processed until the next working day.
Returns
Goods returned will be accepted entirely at MedicalRefrigeration.co.uk discretion, within 30 days of delivery to you providing that they are unused, in perfect condition and in their original packing. Carriage will be charged on all returns.
MedicalRefrigeration.co.uk reserve the right to charge an administration / Re Stocking charge on all returns of 35% of value.
You must email us at
sales@medicalrefrigeration.co.uk to obtain authorisation to return goods. Any goods returned to MedicalRefrigeration.co.uk without authorisation or not in the condition set out above will be rejected and returned to you at your cost.
Faulty/Damaged items must be reported within 24 hours of delivery to you. Any items reported after will not be accepted for return/refund.
Where goods do not appear in a MedicalRefrigeration.co.uk publication (including but not limited to our catalogue, or a leaflet, or our website) and are specially ordered for you, MedicalRefrigeration.co.uk will NOT accept return of these goods unless they are defective and you advise as such within 24 hours of delivery to you.
Export Orders
Export orders must be sent by email only to obtain export pricing and freight costs.
If you have any special requirements, please email
sales@medicalrefrigeration.co.uk with full details of your order, listing the quantity of each item, the product part number, colour and size required if applicable. You will receive a quote by return.
Minimum export order GBP £1000.00 before freight.
It is your responsibility to ensure you have insurance cover for you export order. We will not accept liability for damage to goods during export delivery.
We have many years of export experience and only use approved freight forwarders. We can export to most places around the world. Your order can be shipped by air, sea, road or courier, dependant on weight and volume.
Built to Order Products
Goods that are built to order cannot be returned or refunded.
If a customer refuses to take delivery of goods that have been built to order and paid for in advance then the goods will be returned to the factory for a maximum of 2 weeks after which they will be disposed of unless the customer makes arrangements for them to be redelivered at their own cost.